Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies to all users of Ever Answer AI’s website and services (collectively, the “Services”). By using our Services, you acknowledge that you have read and understood this Policy, and consent to the collection, use, and disclosure of information in accordance with this Policy.

2. Information We Collect

2.1 Personal Information

“Personal Information” refers to any information that can be used to identify you, such as your name, email address, phone number, or other contact details. We only collect Personal Information that you voluntarily provide to us, for example, when you:

• Sign up for an account or subscription plan
• Communicate with our customer support
• Fill out forms on our website

2.2 Call Transcripts and Recordings

Our Services enable the creation, storage, and management of AI phone agents, including call transcripts and recordings. We may collect, store, and process these call transcripts and recordings in order to:

• Deliver our Services and ensure the AI phone agent functions properly
• Troubleshoot, improve, and enhance our Services
• Comply with legal obligations, such as call recording consent requirements (where applicable)

Important: It is your responsibility to ensure that you have obtained all necessary consents and permissions from your callers or participants before recording or transcribing any calls, in accordance with applicable laws.

2.3 Log Files

Like many other websites, Ever Answer AI follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files may include:

• Internet protocol (IP) addresses
• Browser type
• Internet Service Provider (ISP)
• Date and time stamps
• Referring/exit pages
• Number of clicks

This information is not linked to any information that is personally identifiable and is used for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

2.4 Cookies and Similar Technologies

Like most websites, Ever Answer AI uses “cookies” and similar tracking technologies. Cookies store information about visitors’ preferences and the pages on the website accessed or visited. This information helps us optimize the user experience by:

• Personalizing website content based on browser type and other information
• Remembering user preferences for future visits
• Providing analytics to help us understand how our website and Services are being used

You can choose to disable cookies through your individual browser options. More detailed information about cookie management can be found on the respective websites of your browser providers.

3. How We Use Your Information

We may use the information we collect in the following ways:

• Service Provision: To provide, operate, and maintain our Services, including hosting AI phone agents, call transcripts, and recordings.
• Service Improvement: To understand how users interact with our website and Services, and to improve our products, features, and user experience.
• Communications: To respond to inquiries, provide support, send updates, and communicate important notices related to our Services (e.g., security alerts, technical issues, account updates).
• Legal Compliance: To comply with applicable laws and regulations, enforce our Terms and Conditions, or protect our rights and the rights of our users.

4. Third-Party Services and Advertising

4.1 Third-Party Service Providers

We may engage trusted third-party companies and individuals to:

• Provide various services on our behalf, such as cloud hosting, analytics, and payment processing
• Assist us in analyzing how our Services are used

These third parties have access to certain information only to perform specific tasks on our behalf and are obligated not to disclose or use the information for any other purpose.

4.2 Advertising Partners

We currently do not display third-party advertisements in our Services. However, if we introduce third-party ads in the future, these advertisers may use cookies, JavaScript, or web beacons in their advertisements. They automatically receive your IP address when their content is displayed, which helps measure campaign effectiveness and/or personalize ad content.

Ever Answer AI has no control over or access to the cookies used by third-party advertisers. We encourage you to review the privacy policies of any website you visit that displays such third-party ads.

5. Data Security

We implement commercially reasonable security measures to protect the data collected, including call transcripts and recordings, from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your personal and business data, no method of data transmission or storage is entirely secure, and we cannot guarantee absolute security.

6. Children’s Information

Protecting children’s privacy online is important to us. Ever Answer AI does not knowingly collect any Personal Information from children under the age of 13. If you believe that a child under 13 has provided us with personal data, please contact us immediately at Support@EverAnswerAI.com. We will promptly remove such information from our records.

7. International Data Transfers

Because our Services can be accessed worldwide, the information we collect may be transferred to, stored, or processed in different countries than where you reside. By using our Services, you consent to the transfer of your information to countries where we, our partners, or service providers operate. We will take steps to ensure your data is handled securely and in accordance with this Privacy Policy and applicable laws.

8. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your Personal Information. These may include the right to access, update, delete, or restrict processing of your Personal Information. To exercise these rights, please contact us at Support@EverAnswerAI.com. We will respond to your request in accordance with applicable laws.

You can also manage your communication preferences and opt out of certain communications at any time by following the unsubscribe link in our emails or contacting us directly.

9. Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website and users of our Services with regards to the information that they share and/or we collect through online channels. This Policy does not apply to any information collected offline or via channels other than this website or the Services.

10. Retention

We retain your Personal Information and any collected data (including call transcripts and recordings) for as long as needed to provide our Services or comply with legal obligations. Once the data is no longer required for these purposes, we will securely delete or anonymize it.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make material changes, we will notify you by posting the updated Policy on our website and revising the “Last Updated” date at the top of this page. Your continued use of the Services after any changes to the Policy become effective signifies your acceptance of those changes.

12. Consent

By using our website or Services, you hereby consent to our Privacy Policy and agree to our Terms and Conditions. If you do not agree with any part of this Privacy Policy, please discontinue using our Services.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: